Terms & Conditions

Please read these product terms and conditions carefully as they set out the terms under which the Doorstuff Ltd makes the products available to you ("Product Terms").

Prices
The prices payable for the items that you order are clearly set out in the web site.

Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

Acceptance
Orders placed on our online hardware store are an offer to purchase and are subject to acceptance by Doorstuff Limited. We try always to ensure availability is correct, but sometimes stock can sell out quickly. In the rare event this occurs, we will attempt to contact you to advise on when products can be delivered or suggest an alternative purchase or full refund if there is a delay for delivery. The customer is responsible that information provided to us on address, personal details, delivery address and method of payment are true and accurate. Any changes to such details must be notified immediately to our Customer Services Team on customerservices@doorstuff.co.uk.

Delivery
Delivery will be made to the address specified by you. You should check the order details on the email confirmations and advise immediately of any changes. Please note that we can only deliver products within mainland and offshore UK. Most deliveries will be made to you by courier, items under 1kg may be sent via Royal Mail first class. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. No deliveries are made on a Saturday, except by specific prior discussion with a member of staff, additional charges apply.

If you place your order before 12:30pm. on a working day, we will endeavor to dispatch the same day for delivery between 8am and 6pm the following working day. Royal Mail postal delivery times may be longer.  Some areas (e.g. Highlands, postcode areas: all IV postcodes, KW1-14, PA34, PA37-39, PH19-26, PH30-41, PH49, PH50, Islands and Northern Ireland) also take longer for courier delivery.

If you place your order on a Friday night, Saturday or Sunday the item/items will be dispatched Monday for delivery on Tuesday.If you have placed an order, with a requested delivery day which falls upon a bank holiday, please expect delivery the day after.

Our courier does not deliver on bank holidays. In certain areas the delivery may take up to three working days (i.e. Scottish Highlands and certain other rural areas.)

Please Note - Next day deliveries are not guaranteed, even though 99% of orders do get to their destinations the following day, we cannot be held responsible for late deliveries due to events that are out of our control.

Christmas Deliveries

Doorstuff is closing on 22nd December for Christmas, re-opening on Wednesday 3rd January 2018. The deadlines for placing orders to be dispatched before the shutdown is as follows:- For Standard carriage:- Noon on Wednesday 20th December 2017 For Next day by 1pm Service:- Noon on Thursday 21st December 2017 For deliveries to the Highlands and Islands, Offshore, overseas etc:- Noon on Friday 15th December 2017 Dispatches will resume on Wednesday 3rd January. We wish all our customers a happy & prosperous seasonal holiday!

No quibble money back guarantee
We are so confident of the quality of our products that if any item does not meet your expectations you may return it for whatever reason within 14 days, no quibble! All we ask is that returns arrive in unused, perfect condition, with the original packaging still intact. Costs of returning the goods are your responsibility. DO NOT return the item without first contacting us as we will be unable to give you a refund. Customers must obtain proof of return from their carrier. Any returns after 14 days are at our discretion and a 15% restocking fee will be charged. No returns will be accepted after 90 days. Items which are made-to-order, or finished-to-order are not refundable. Customers must meet the cost of return carriage on correctly supplied goods. This does not affect your statutory rights.

Please Note - you are responsible for cost of returning unwanted/cancelled items to us and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us. Please take care of them and package them well.

Faulty Goods
All Doorstuff products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems or your product is faulty please e-mail us at support@doorstuff.co.uk or call our customer service team on 01626 335500. We will promptly deal with your queries and if necessary arrange for a replacement to be sent without delay. This does not affect your statutory rights.

Payment
You can pay on-line with all major credit and debit cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Privacy Policy
We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.