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Part of Devon Buy with Confidence

No quibble returns


How much will delivery cost?

  • Our UK Mainland standard delivery cost is £6.95 + VAT.
  • Small items and lightweight items, which can be posted, automatically have a lower delivery charge dependent on weight.
  • For items longer than 1.3m there is a small handling charge, making delivery cost £8.85 + VAT.
    Orders over £200 net qualify for free delivery, except in the following cases:-
  • For iMpero pocket door kits there is a large item delivery cost of £12.00 + VAT.
  • For destinations including Scottish Highlands (postcode areas: all IV postcodes, KW1-14, PA34, PA37-39, PH19-26, PH30-41, PH49, PH50) & Islands, Northern Ireland, Republic of Ireland, Channel Islands, Europe, America & Rest of the world there are separate delivery charges set up for each product type, based on weight & dimensions.  Either give us a ring for delivery costs for your particular order, or enter your items into a shopping basket, and compare delivery options there.

How long will delivery take?
We aim to get your order to you as quickly as possible!  Orders received before noon for stock items will be dispatched the same day.  Items sent by TNT or Tuffnells to UK mainland destinations should arrive the following working day between 8am - 5pm, TNT will email you a tracking number to allow you to track the delivery.  Items sent by Royal Mail may take longer, and are not tracked.
For destinations including Scottish Highlands & Islands, Northern Ireland, Republic of Ireland, Channel Islands & further afield, transit times are longer, phone us for details.
For items which are not stocked, an indication of lead time is given on page 2 of each product.  Please note this is an indication only, and occasionally delays may arise outside our control, in which case we will always try to contact you.  Sometimes stocked items (stock status shown as "Yes" on the product information page 2) may go out of stock due to high demand, usually they will be back in stock again within a couple of days.  Please note the stock status is not updated live, so your delivery may be affected. If delivery time is crucial to you, please telephone us for accurate stock information.

Will I need to sign for my parcel?

  • Small items and lightweight items which can be posted will arrive with Royal Mail postal delivery, no signature will be required.
  • Security sensitive items, such as master keys, will be sent by Royal Mail Signed For service, a signature will be required.
  • Most items will be sent via TNT or Tuffnells who deliver between 8am - 5pm and will require a signature.  In case of damage in transit write "Damaged" by your signature and contact us by telephone immediatley.
  • Items over 3.6m in length will be delivered by Tuffnells between 8am - 5pm.  Again, write "Damaged" by your signature, in case of damage in transit and contact us by telephone immediatley.

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